Policies
Shipping &
Returns
We want every order to arrive right and every return to be painless. Here's everything you need to know.
Shipping
Processing time
Orders placed before 2 PM EST on a business day ship same day. Orders placed after 2 PM or on weekends ship the next business day. You'll receive a tracking number by email once your order is dispatched.
Domestic (Canada)
Standard shipping: 3–7 business days. Shipping costs and any expedited options are shown at checkout.
International
We ship worldwide. Delivery typically takes 7–14 business days depending on destination. Shipping costs are calculated at checkout. Import duties and taxes are the responsibility of the customer and are not included in the order total.
Tracking
Every order ships with full tracking. If your tracking hasn't updated after 5 business days, contact us and we'll investigate with the carrier.
Returns
Return window
We accept returns within 30 days of the delivery date. Items must be in original, unworn, unwashed condition with all tags still attached. We inspect every return — items that show signs of wear will not be accepted.
How to return
Email support@awdgarments.com with your order number and the reason for your return. We'll reply within 1–2 business days with a prepaid return label and instructions.
Refunds
Once your return is received and inspected, a refund is issued to your original payment method within 5–7 business days. Original shipping costs are non-refundable unless the item was damaged or incorrect.
Final sale items
Items marked as final sale at time of purchase cannot be returned or exchanged. This is noted clearly on the product page before checkout.
Exchanges
Size or colour exchange
We offer exchanges for the same item in a different size or colour within 30 days of delivery, subject to availability. Because our drops are limited, we can't guarantee stock will be available for exchange — contact us first to confirm.
How to exchange
Email support@awdgarments.com with your order number, the item you'd like to exchange, and the size/colour you want. We'll confirm availability and send exchange instructions.
Damaged or Incorrect Items
What to do
If your order arrives damaged or you received the wrong item, contact us at support@awdgarments.com within 7 days of delivery. Include your order number and a photo of the issue. We'll make it right — no questions asked.